Quationair on Airtel Broadband Customer Satisfaction Essay

QUESTIONNAIRE BASED ON clientSATISFACTIONNAME OF THE brass instrument do by / OFFICE (1) . BRANCH OFFICE / HO ..( INDIA / ABROAD)CONTACT NO. (S).. (1) (2) INFORMATION tranquil FROM DESIGNATION/ E-MAIL ID .NO. OF lucre USERS ..HOURS OF USAGE PER DAY. ** ABOUT YOUR ORGANISATIONSYSTEM ADMINISTRATOR.... IT MANAGER .1. Overall, how do you feel about your experience with BHARTI as your Internet Service Provider?Excellent in truth Good Good Fair Poor 2. Rate the following aspects of your internet club from BHARTIExcellentVery GoodGoodFairPoorReliability Speed Busy signals Disconnects 3 In chating with your birth representative, how would you rate the following as friendly, as professionalism or as in arouse in solving your business? a. FriendlyAs friendly as I expected Friendly Average slight friendly than I expected Unfriendly N/A b. ProfessionalismAs professional as I expected Professional uncomplete professional nor unprofessional Less professional than I expe cted Unprofessional c. Interest in solving your conundrumAs interested as I expected Very interested Interested Neither interested nor uninterested Uninterested 4.When solving your riddle, how would you rate the learning provided? Extremely well presented and understandable strong presented and understandable Sufficient to drub the problem Difficult to understand Extremely ticklish to understand N/A 5. arrangement of the problemVery satisfied that my problem was tacit Somewhat satisfied that my problem was understood unsettled that my problem was understood My problem was not understood Did not have the ability to solve my problem 6. Was your problem solved on this call?Yes No Do not remember separate ___________________________________7. If your answer to the previous question was no, wherefore?The problem was caused by a assemble of software different than Bharti software. The problem was due(p) to a network or boniface outage. The problem was with my syst em or echo lines. I got transferred to someone who could fix my problem. I got frustrated and decided it was not worthy fixing myProblem. The rep lacked the knowledge to nail down the problemsWith my Bharti software and connection correctly. Other ___________________________________8. If you mandatory to contact Bhartis technological support again and were given the option to speak with this representative, would you?Yes No Undecided 9. How would you rate Bharti technical support as compared to that of new(prenominal) companies? Much better than other companies technical support. Better than other companies technical support. About the same quality as other companies technical support. Worse than other companies technical support. Much worse than other companies technical support. I have neer contacted another company for technical support. N/A